1. What's your MOQ? I am an owner of a small business, can I order with you?
- Our MOQ is 10 units for all kinds of products except the custom order which is available with us for only 1 pcs.
2. How come your prices of some products do not as cheap as other suppliers?
- SOA Arts has been in this field for more than 10 years, and all of our artists have over 15 years experience in making artworks. It's hard to tell the difference by words. So please see our sample pictures below, and you can know how good our staffs are:
3. Could you make custom orders for me? I have my own pictures and want to turn them into art pieces.
- Sure. Custom order is a big part of our business all the time. Have been working with dozens of overseas artists, SOA Arts is confident with the outcomes you will receive. We will confirm all your requirements before we start your projects, and you can also ask us for the processing pictures if need.
4. What payment methods do you accept? And how can I make the payment?
- 30% - 40% of the total value to be paid before producing. We accept T/T, L/C, PayPal, and Ali Trade Assurance.
5. I want to inquire some details about your products, do you have an email or contacts that I can reach?
- Yes. Please send your questions to our email service(@)soa-arts.com, and you can call us at 00 86 75584156595. We're eager to hear from you. :)
6. Do you have any guarantee on your products? What if some goods were damaged when I get them?
- We'll make sure the packing is good before sending them out. But if there is some damaged during the transportation, please take some photos of the damaged products and we will resend the new ones for you.
7. Can I ask for a sample? If that's refundable? And How long will it take for me to receive it?
- A sample is available with us. The sample costs vary based on different products, if the amount is small, the sample cost can be refunded once you make the bulk order. For most products, the sample will be delivered to you within two weeks by express.
8. Do you offer drop shipping service?
- Yes. Your order will be processing soon and we will send them by express ( normally 5 -7 days).
9. I am interested in many of your products, can I have an e-catalogue of yours?
- Yes. But as our products are too many, most of our products are on our alibaba webiste https://u2-art.en.alibaba.com and our offical website www.soa-arts.com, our e-catalogue only have a few products. It's better for you to browse this two sites.
10. I am new to this international business, and I know nothing about the shipping and what I should do to received my products. Can you help me?
- Yes. Just send us an inquiry or email, we will check the shipping costs and send the details that you need asap.